In the event of a defective product, please contact our customer engagement
by notifying us about the detected defect. It will speed up the processing if you include photos of the error in your email. CHOPAR will stand for the shipping costs related to the complaint.
A detected error must be reported within a reasonable time. As a general policy, the defect is always assumed to have existed at the time of delivery, if the error is detected within 365 days of the purchase.
CHOPAR, at its sole discretion, will determine if the product in question is defective, can or will be replaced, repaired, or the product credited to the customer’s account.
CHOPAR is not held liable for compensation if the customer has not followed the product's use or care instructions. The complaint must be justified.