Return policy

Team orders

Team orders including any specialized garments are made to the customer’s specifications; therefore, these items cannot be returned or exchanged except in the case of a manufacturer’s error or defect.

All requests must be sent to CHOPAR no later than 30 days from when the order was received. Your Sales Consultant will assist you further with the matter. 

The products are inspected by CHOPAR upon receipt to verify the reason for return. We always do our utmost to repair or replace the garment. If replacement merchandise is not available or not applicable, CHOPAR  will issue a credit to the customer’s account.

Webshop orders

CHOPAR accepts customer returns in stock items taken the following conditions into account:

All returns / return requests must be sent to CHOPAR no more than 30 days after the order was received. Returned stock items must not have been worn or laundered and they must have all hang tags and sew-in tags attached in their original position and condition. All returns are carefully  inspected by our return department. 

Returns: Defective products

In the event of a defective product,  please contact our customer engagement by notifying us about the detected defect. It will speed up the processing if you include photos of the error in your email. CHOPAR will stand for the shipping costs related to the complaint.

 A detected error must be reported within a reasonable time. As a general policy, the defect is always assumed to have existed at the time of delivery, if the error is detected within 365 days of the purchase. 

CHOPAR, at its sole discretion, will determine if the product in question is defective, can or will be replaced, repaired, or the product credited to the customer’s account.
CHOPAR is not held  liable for compensation if the customer has not followed the product's use or care instructions. The complaint must be justified.